Privacy Policy

At Am's Holidays, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

Information You Provide Directly

• Contact details: Name, email address, phone number
• Booking information: Travel dates, destination preferences, number of travellers, special requirements
• Payment information: Billing details (we do not store full card numbers)
• Travel documents: Passport details, visa information (only when required for booking)
• Enquiry messages: Content of your contact form submissions and WhatsApp messages

Information Collected Automatically

• IP address and browser type when you visit our website
• Pages you visit and time spent on our site
• Referral source (how you found our website)
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your enquiry and provide holiday packages and services
• To communicate with you about your booking, itinerary, and travel arrangements
• To send you booking confirmations, invoices, and travel documents
• To respond to your queries and provide customer support
• To send promotional offers and travel updates (with your consent)
• To improve our website and services based on your feedback
• To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Hotels, airlines, transport companies, and other travel partners strictly to fulfil your booking
• Payment processors: Secure third-party payment gateways to process your payments
• Legal authorities: When required by law, court order, or government regulation
• Technology partners: Our website hosting and email service providers, bound by confidentiality agreements

All third parties with whom we share data are required to handle it securely and only for the purposes specified.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmitted via our website
• Secure storage of personal data on protected servers
• Access controls limiting who can view your personal information
• Regular security reviews of our systems

However, no internet transmission is 100% secure. We encourage you to protect your own information and notify us immediately if you suspect any unauthorised use of your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting purposes. Marketing preferences can be updated or removed by contacting us at any time.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at amita@amsholidays.co.in.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve website functionality and performance

You can control cookie settings through your browser. Disabling cookies may affect some website features.

8. Third-Party Links

Our website may contain links to third-party websites (airlines, hotels, payment gateways). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

10. WhatsApp & Communication Channels

When you contact us via WhatsApp, email, or other communication channels, the messages you send may be stored for customer service purposes. We do not share your contact details obtained via WhatsApp with third parties for marketing purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: amita@amsholidays.co.in
• Phone: +91 9820375403
• Address: Mumbai & Hyderabad, India